General and Return Policies
Our promise to our customers: We've tried to develop policies that are fair to all involved, and to state them plainly. Please email THE CHEF IF YOU if you have any questions.
Your Satisfaction Guarantee: Anything purchased from THE CHEF IN YOU may be returned within 30 days of delivery to our supplier for refund or exchange, following the guidelines under "Returns" and "Refunds," below.
Condition of Goods Sold: Used merchandise is never sold as new. New-equipment cartons may be opened for inspection or inclusion of "tips" info sheets before being shipped to you.
Returns: Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail or call for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender, except we'll pay the shipping (by surface shipping) if we made a mistake, such as shipping the wrong item. Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.) The address for returns is Pleasant Hill Grain, 210 S. 1st St., P.O. Box 7, Hampton, Nebraska 68843-0007. (Be sure to call for an RA number first.)
Refunds:Refunds (including for refused deliveries) are subject to 10% restocking fee with $10 minimum. Despite the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, card transaction fees, and other costs. Orders over $2000 that are canceled after credit card processing and before shipment are subject to a 2.5% order cancellation fee that covers our cost for credit card processing. Note regarding commercial equipment only: Actual
outbound shipping cost will be deducted from refund for non-defective commercial machines prior to calculation of 10% restock fee (commercial machines are machines having manufacturers' warranties covering commercial use).
Refused Deliveries:Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned".
Exchanges: There is no restocking fee for exchanges of equal or greater value, if the item being exchanged is returned in condition as shipped.
Defective Equipment: Within 30 days, customers may opt to have defective machines replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply. We will pay shipping cost for return of defective items only from within the 50 U.S. States and Canada. Shipment of replacement for defective items will be by surface shipping only (except for AK and HI, which will be by mail only.) In the case of large commercial equipment, minor cosmetic blemishes occurring during manufacture or transport
are not considered disabling defects, but THE CHEF IN YOU will make a sincere effort to remedy such by providing replacement parts, touch-up paint, etc.
Shipping, General Information: Standard shipping is by FedEx Ground shipping. Some small items are shipped via U.S. Postal. Most orders received by noon Central Time ship out either that day or the following business day. Other shipping options are available (call). Shipping damage must be reported at the time of delivery or within 7 days. Ground shipping is free to the 48 states for orders over $99, except where noted on product pages. For orders under $99 total, S/H (shipping and handling) is $7.95 flat-rate to U.S. 48 states (which, in most cases, is well below actual shipping and handling costs
Shipping, Days of Delivery: For packages shipped by FedEx: FedEx delivers ground-shipped packages to business addresses Monday-Friday.
Credit Card Billing Address: THE CHEF IN YOU accepts payment by credit cards having a U.S. billing address only. ("Billing address" is the address at which you receive your credit card statements from your credit card company.)
Backordered Items: You will be notified if any items are out of stock and the approximate time these items will be available. If the time is not suitable, we will refund your money.
Warranties for products Any products purchased from.THE CHEF IN YOU are warranted solely by the product's manufacturer. It is important that you keep your receipt with purchase date and any other proof of purchase. In case of malfunction or dissatisfaction, contact THE CHEF IN YOU by email with your contact information and we will contact you with further instructions.